I am entering my information exactly as it appears on my pill bottle but I am still unable to register.
We’ve recently upgraded our systems and have changed how we number prescriptions. If you are having trouble registering, we may need to issue you a new prescription number. First, please try the following steps:
- If your prescription number is 6 digits, try adding a 6 to the beginning of your prescription number. If your number is 123456, your new number will be 6123456.
- If your prescription number is 7 digits, try changing the first number of the number to 6. If your number is 1234567, your new number will be 6234567.
If you are still unable to register after trying the above, please call your local pharmacy and ask them to issue you a new prescription number. Once you have your new number, you should be able to create a new account.