Account creation & settings
Frequently asked questions

Account creation

If you would like to participate in the pilot, please fill out this form: https://www.blue-robin.com/cardinalhealth and you will receive next steps on how to proceed. If you have already been notified that you are eligible, please contact bluerobinsupport@cardinalhealth.com or call (844) 447-1783 for support if you are still having issues creating an account.

I am entering my information exactly as it appears on my pill bottle but I am still unable to register.

We’ve recently upgraded our systems and have changed how we number prescriptions. If you are having trouble registering, we may need to issue you a new prescription number.  First, please try the following steps:

  1. If your prescription number is 6 digits, try adding a 6 to the beginning of your prescription number. If your number is 123456, your new number will be 6123456.
  2. If your prescription number is 7 digits, try changing the first number of the number to 6. If your number is 1234567, your new number will be 6234567.

If you are still unable to register after trying the above, please call your local pharmacy and ask them to issue you a new prescription number. Once you have your new number, you should be able to create a new account.

Preferences